Last Updated September 2020
Caram is committed to ensuring the protection of personal information collected by it in the conduct of its business. The company complies with the UK’s Data Protection Act 2018, The General Data Protection Regulation (GDPR) and any other applicable data protection legislation.
Your Rights under the GDPR
The GDPR provides the following rights for individuals:
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling
What is personal information and how do we collect it?
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Caram collects personal information about individuals (including our clients, persons associated with or employed by our clients, or our business contacts), in order to provide coaching services and to effectively manage our business relationships. The types of personal information we collect may be business contact details or may involve detailed knowledge of an individual’s or a business’ financial and personal circumstances depending on the particular service we are required to provide. (This will include, but is not limited to, your name, phone number, email address and any relevant financial details).
Caram will collect your full correspondence history with our team or external service providers via email/ social media, your program progress reports and completion statistics, any signed client agreements and completed Welcome Pack documentation, any Accountability form submissions/logs, social media group interaction/question posts and any evidence and any recorded sessions/calls related to your account and any coaching/support/guidance between you and Cara Macklin.
Caram generally uses personal information to provide specified professional services, and to raise awareness about recent business-related developments or events that may be of relevance or interest. Personal information is shared in order to communicate information about our wide range of business services or latest business solutions.
Does Caram disclose personal information to anybody else?
Caram will not disclose, share, sell or rent personal information we hold about you without your consent, except to external service providers we have engaged to assist us in the provision of services to our clients/business or for any internal/external training purposes.
Where we have outsourced a function or activity to an external service provider, we will only disclose personal information that the service provider needs to undertake that function or activity.
In some circumstances we may be compelled by law to disclose personal information. For example, we may be compelled to disclose personal information to law enforcement agencies.
Please note that all sessions/correspondence with all members of the company are recorded any may be used for internal/external training, monitoring and quality assurance purposes.
The quality, accuracy and correction of personal information we hold
Protecting personal information is a priority for us. We consider security and confidentiality when handling personal information. It is important to us that the information we maintain and use is accurate, complete and up-to-date. If at any time your personal details change, please let us know so we can update our records.
Access to Personal Information
Caram respects your right to access personal information we hold about you. We will allow you to access your personal information unless we are entitled to deny access where the provision of access would be unlawful or would be likely to prejudice an investigation of possible unlawful activity.
Caram takes reasonable steps to protect personal information it holds from misuse and loss and from unauthorised access, modification or disclosure. If you are submitting personal information over the internet that you wish to remain private, please note that while attempts are made to secure information transmitted to this site, there are inherent risks in transmitting information across the internet. If you prefer, you can contact us by phone or mail.
Caram will take reasonable steps to destroy or permanently de- identify your personal information when it is no longer needed.
Links to other sites
This site contains links to other sites. Caram is not responsible for the privacy practices of those web sites and has no knowledge of whether cookies or other tracking devices are used on linked sites. If you have any concerns regarding your privacy you should ensure you are aware of the privacy policies of those sites, before disclosing any personal information.
Payment details are stored and attached to your client account where needed and confirmed based on customer purchases and payment terms. We do not share customer payment details with any third parties.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at: email@example.com
Our contact details